How website enquiries are handled.

When you use this website or contact the clinic, information such as your name, phone number, email address and message may be used to respond to your enquiry, prepare an appointment request, arrange or manage a consultation, and meet applicable record-keeping obligations.

Appointment and video-consultation requests

The appointment request forms collect only the details needed to prepare an enquiry. The India-only video consultation form also asks for the patient's current Indian location, age and—where appropriate—a parent or guardian's contact details, so the clinic can assess the request and communicate about it. A submitted form opens WhatsApp; you decide whether to send the pre-filled message.

WhatsApp is a third-party service, and its own privacy practices apply. Please avoid sending confidential medical records, emergency information, prescriptions, diagnostic reports, or other highly sensitive health information through the website or WhatsApp unless the clinic specifically requests it through an appropriate channel.

Website callback requests

When you submit the Request a call back form, Sudarshan Homeopathy collects your name, Indian mobile number, enquiry category, consent time and website page. These details are stored in the clinic's access-restricted Hostinger MySQL database to respond to and manage your request. An email notification may be sent through Hostinger Email to the clinic mailbox. We do not request symptoms or medical reports through this form. Contact the clinic by email to ask about applicable access, correction or deletion rights.

Website analytics

This website uses Google Analytics to understand how visitors use the site and to improve content and performance. The video-consultation funnel records only fixed interaction events such as a request being opened; it does not send form fields, health concerns, contact details, age, location, prescription or courier information to Google Analytics.

Google Maps and directions

Google Maps and Directions are third-party Google services. The map loads only after you choose to view it, and Directions opens Google Maps when you choose that option. Google may receive technical information, including browser, device or IP-related data, under its own policies.

Contact

For privacy questions or to request access, correction or deletion of website enquiry information where applicable, contact Dr.kanchan@sudarshanhomeopathy.com.